pkr365 Privacy Policy

1. Introduction and Data Controller

1.1 pkr365 is the data controller responsible for personal data collected through the pkr365 platform. We are committed to handling your personal information with care, transparency, and in accordance with applicable data protection principles.

1.2 This Policy applies to all personal data processed in connection with the pkr365 platform, including data collected during account registration, identity verification, deposit and withdrawal transactions, gameplay, customer support interactions, and marketing communications where you have provided consent.

1.3 We do not sell your personal data to third parties for their own marketing purposes. Our data sharing practices are limited to the specific, necessary purposes described in Section 6 of this Policy.

2. Personal Data We Collect

2.1 The categories of personal data pkr365 may collect are set out in the table below. We collect only the data that is necessary for the purposes described in this Policy.

2.2 pkr365 does not collect sensitive personal data (such as health, religious, or political data) except where strictly required for responsible gaming assessments and only with your explicit knowledge.

3. How We Collect Your Data

3.1 Directly from you. The majority of data pkr365 holds is provided directly by you during: account registration; identity verification (KYC); deposit and withdrawal submissions; customer support interactions; and completion of responsible gaming assessments or limit-setting forms.

3.2 Automatically. When you access the pkr365 platform, we automatically collect technical and usage data through server logs, session tracking, and cookies (see Section 7). This data is collected to ensure platform security and monitor for fraudulent or irregular activity.

3.3 From third parties. pkr365 may receive identity verification data from KYC service providers, fraud screening data from anti-fraud technology partners, and payment confirmation data from JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah as required to process transactions.

4. How We Use Your Personal Data

4.1 pkr365 uses your personal data for the following purposes:

• To create, manage, and administer your pkr365 account;
• To verify your identity and age in compliance with responsible gaming and anti-money laundering obligations;
• To process PKR deposits and withdrawals via your chosen payment method;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activity;
• To provide customer support and respond to account queries;
• To send transactional communications (account confirmations, password resets, deposit/withdrawal notifications);
• To monitor gameplay for responsible gaming purposes and enforce account limits you have set;
• To send promotional communications where you have provided explicit marketing consent (you may opt out at any time);
• To improve and optimise the pkr365 platform based on aggregated, anonymised usage data;
• To comply with applicable legal and regulatory obligations.

4.2 pkr365 does not use your personal data for automated decision-making that produces legal or similarly significant effects, except in the context of automated fraud screening where such screening is necessary to protect the platform and its users.

5. Legal Basis for Processing

5.1 pkr365 processes your personal data on the following legal bases:

• Contractual necessity: processing required to deliver the services set out in our Terms & Conditions, including account management, payment processing, and customer support;
• Legal obligation: processing required to comply with applicable anti-money laundering, responsible gaming, and identity verification requirements;
• Legitimate interests: fraud prevention, platform security, and improving our services through anonymised analytics;
• Consent: marketing communications and certain non-essential cookies, where you have provided explicit consent that you may withdraw at any time.

6. Data Sharing and Disclosure

6.1 pkr365 does not sell, rent, or trade your personal data. We share personal data only where necessary, with the following categories of recipients:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive transaction data necessary to process your deposits and withdrawals;
• Identity verification providers: KYC service partners receive identity documents and verification data to complete age and identity checks;
• Game providers: licensed casino game studios receive limited technical session data required to deliver games and verify game outcomes;
• Fraud and security providers: anti-fraud technology partners receive technical data to screen for suspicious activity;
• Legal authorities: where pkr365 is legally required to disclose data to law enforcement or regulatory authorities, we will comply with valid legal requests.

6.2 All third-party service providers engaged by pkr365 are contractually bound to process personal data only for the purposes for which it was shared and to maintain appropriate technical and organisational security measures.

7. Cookies and Tracking Technologies

7.1 pkr365 uses cookies and similar technologies to maintain logged-in sessions, prevent fraud, and collect anonymised analytics data. The categories of cookies used are:

• Essential cookies: required for the platform to function — including session authentication and security tokens. These cannot be disabled without preventing platform access;
• Analytics cookies: collect anonymised data about platform usage to help us improve performance and user experience. These are only set with your consent;
• Preference cookies: remember settings such as language preference and responsible gaming limit display. These are set with your consent.

7.2 You may manage non-essential cookies through your browser settings. Disabling essential cookies will prevent you from logging into or using the pkr365 platform.

8. Data Retention

8.1 pkr365 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity verification data: retained for a minimum of 5 years following account closure, as required by anti-money laundering obligations;
• Financial transaction records: retained for a minimum of 5 years following the transaction date;
• Customer support communications: retained for 2 years from the date of the last communication;
• Technical and usage data: retained for 12 months on a rolling basis, after which it is anonymised or deleted.

8.2 Following the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

9. Data Security

9.1 pkr365 implements technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Security measures include:

• 256-bit SSL/TLS encryption across all data transmissions between your device and pkr365 servers;
• Encrypted storage of passwords and sensitive financial data using industry-standard hashing and encryption protocols;
• Two-factor authentication available on all accounts to prevent unauthorised access;
• Login monitoring systems that flag access from unfamiliar devices or locations for review;
• Regular internal security assessments and access controls limiting data access to authorised personnel only.

9.2 While pkr365 takes all reasonable precautions to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your login credentials. pkr365 cannot be held liable for unauthorised access resulting from your failure to secure your credentials.

9.3 In the event of a data security breach that is likely to result in a risk to your rights and freedoms, pkr365 will notify affected users and relevant authorities as required by applicable data protection law.

10. Your Data Rights

10.1 Subject to applicable law, you have the following rights in relation to your personal data held by pkr365:

• Right of access: you may request a copy of the personal data pkr365 holds about you;
• Right to rectification: you may request correction of inaccurate or incomplete personal data;
• Right to erasure: you may request deletion of your personal data where there is no legitimate reason for pkr365 to retain it, subject to legal retention obligations;
• Right to restrict processing: you may request that pkr365 limit how it uses your data in certain circumstances;
• Right to data portability: you may request that personal data you have provided be returned to you in a structured, machine-readable format;
• Right to withdraw consent: where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of the above rights, contact pkr365 support using the details in Section 13. pkr365 will respond to verified requests within 30 days. We may request proof of identity before processing a data rights request.

11. Children and Minors

11.1 18+   The pkr365 platform is strictly for adults aged 18 and over. pkr365 does not knowingly collect personal data from persons under 18 years of age. If pkr365 discovers that personal data has been submitted by a person under 18, that data will be deleted immediately and the associated account closed.

11.2 If you believe a person under 18 has registered an account on pkr365, please notify us immediately at the contact details provided in Section 13. pkr365 takes underage gambling very seriously and will act promptly on any such report.

12. Changes to This Privacy Policy

12.1 pkr365 may update this Privacy Policy from time to time. The revised Policy will be published on this page with an updated "Last updated" date. Where changes are material, pkr365 will endeavour to notify registered users via their registered email address or through an in-platform notification.

12.2 Continued use of the pkr365 platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must close your account in accordance with the Terms & Conditions.

13. Contact and Data Rights Requests

13.1 For any questions, concerns, or requests relating to this Privacy Policy or the personal data pkr365 holds about you, please contact us using the details below. All contact details are provided as plain text and are not clickable links.